Tools & Automation Engineer – Desk Side Services (ID: 3812)
STAFIDE • Amsterdam, North Holland • Posted June 09, 2026
About the Role
As a Tools & Automation Engineer – Desk Side Services, you will:
- Develop, maintain, and enhance automation tools to improve operational efficiency across IT support and asset management functions.
- Manage and support asset management processes, ensuring compliance with organizational standards, governance policies, and ITIL practices.
- Resolve incidents and service requests within defined SLA targets while ensuring high customer satisfaction.
- Perform root cause analysis for recurring technical issues and implement long-term corrective actions.
- Maintain and update knowledge repositories, operational documentation, and support procedures.
- Collaborate with support teams, analysts, and stakeholders to streaml...