Tier 2 Technical Support

We’re Hiring: Tier 2 Technical Support!

We are currently looking for a Tier 2 Technical Support Specialist to join our team in the Philippines – Ortigas.

Work Arrangement: Work from Office. Schedule: Morning Shift.

As a Tier 2 Technical Support Specialist, you will work alongside the Client’s Product Support Team, primarily responsible for troubleshooting escalated tickets from Billing, Accounts, Domains, and Email topics, with supplementary support for other escalation topics. You will report bugs, raise and manage high‑severity incidents. This role will operate from 7 am - 4 pm initially, on a shift basis 5 days per week.

Responsibilities

• Provide an excellent customer experience on escalated cases, consistently meeting productivity targets.
• Educate agents on product behavior, process and workflow.
• Stay current and well‑informed about Product and Policy.
• In the event of a platform incident, represent...