Tier 2 Support Engineer — Hybrid, Complex Systems

Capgemini is seeking a Tier 2 Support Engineer in Bogotá who will resolve complex technical issues and manage high-severity incidents for retail store users. This dynamic role requires collaboration with Product and Engineering teams to enhance service delivery. Candidates should have experience in technical support, particularly with tools like ServiceNow, and strong analytical skills.

The company promotes a hybrid work model and offers free access to learning platforms, allowing employees to develop their skills continuously.