Tier 2 - IT Engineer / South Africa

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.Responsibilities:Provide IT support to internal and external customersTroubleshoot and resolve IT related inquiries and problemsMaintain and update our knowledge base and technical documentsEnsure service delivery quality at all timesRequirements:Proven experience working as a Tier 2 IT engineer for at least 3 yearsExcellent customer service and communication skillsExcellent problem solving and analytical skillsAbility to explain technical solutions in a clear and understandable mannerExperience in 365 administrationNetworking experienceExperience trouble shooting printersExperience with AzureExperience with dattoDegree in Information Technology is a plusMS - 102 certification is a plusMD - 102 ce...