Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

Join us on our exciting journey! We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!

Functions

• Identify requests being provided by end users.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Process user account creation, modification, and deactivation.
• Perform identity verification and entitlement validation prior to executing requests.
• Maintain and update user access across systems such as directory services, applications, and client platforms.
• Ensure all access provisioning complies with least privilege principles and client security requirements.
• Escalate unresolved problems to a higher level of support, if needed.
• Manage one or more customer service or service desk functions.
• Act as a...