TIBCO Support Consultant Role
Tekshapers • montreal, qc • Posted July 13, 2026
About the Role
Elevate your career in IT with a TIBCO Support Consultant position focused on incident and service request management. Your expertise in TIBCO Suite products and monitoring tools will drive success.
This role requires intermediate experience in TIBCO Business Works, EMS, and EDI as well as familiarity with ServiceNow and JIRA. You'll ensure timely incident resolution while coordinating with onshore teams, conducting daily stand-ups, and participating in client governance meetings. Your contributions will enhance automation processes and facilitate effective communication across teams.
Key Responsibilities:
• Ensure SLA adherence for incident resolution
• Coordinate with onshore teams for client support
• Monitor ticket queues and prioritize critical issues
• Conduct daily stand-ups and assign tasks
• Propose automation for recurring issues
Requirements:
• Intermediate TIBCO Suite experience
• Understanding...
This role requires intermediate experience in TIBCO Business Works, EMS, and EDI as well as familiarity with ServiceNow and JIRA. You'll ensure timely incident resolution while coordinating with onshore teams, conducting daily stand-ups, and participating in client governance meetings. Your contributions will enhance automation processes and facilitate effective communication across teams.
Key Responsibilities:
• Ensure SLA adherence for incident resolution
• Coordinate with onshore teams for client support
• Monitor ticket queues and prioritize critical issues
• Conduct daily stand-ups and assign tasks
• Propose automation for recurring issues
Requirements:
• Intermediate TIBCO Suite experience
• Understanding...