TIBCO Consultant

Qualifications

• Understanding of Incident, Problem, Change, and Release Management
• Experience with monitoring tools like Dynatrace, Logic Monitor
• Familiarity with ServiceNow, JIRA, or similar platforms
• Intermediate Experience in TIBCO Suite of Products such as TIBCO Business Works, TIBCO EMS, TIBCO EDI, TIBCO Business Works etc.
• Intermediate experience in troubleshooting technical issues in TIBCO environments.

Roles/Responsibilities & Activities

• Ensure SLA adherence and timely resolution of incidents and service requests.
• Coordinate with onshore teams and clients for seamless support.
• Monitor ticket queues and prioritize critical issues.
• Conduct daily stand-ups, assign tasks, and track progress.
• Act as a bridge between onshore and offshore teams.
• Participate in client calls and governan...