Temporary Contact Center Navigator (RN) - Remote
UPMC • Pittsburgh, PA • Posted June 13, 2026
About the Role
UPMC Health Plan and Workpartners is hiring a temporary Contact Center Navigator. This role will work Monday - Friday (Mondays and Friday standard daylight hours EST, Tuesday - Thursday 12 pm - 9 pm EST) and may work remotely. This role will not be eligible to work overtime.
The budgeted hourly range for this position is $27.89-$35.00.
The ideal candidate will possess the following:
* BSN
* Active RN
* ER, Psych, and/or School nursing experience is a bonus.
* Bilingual in Spanish is a bonus.
* Prior experience working remotely.
The KnovaSolutions Contact Center Navigator is responsible for care coordination, health education and assessment for identified KnovaSolutions members through telephonic and other electronic collaboration with members. Collaborates with and facilitates coordination with KnovaSolutions nursing and pharmacy staff, other departments, providers, community resources and caregivers to provide additional support...
The budgeted hourly range for this position is $27.89-$35.00.
The ideal candidate will possess the following:
* BSN
* Active RN
* ER, Psych, and/or School nursing experience is a bonus.
* Bilingual in Spanish is a bonus.
* Prior experience working remotely.
The KnovaSolutions Contact Center Navigator is responsible for care coordination, health education and assessment for identified KnovaSolutions members through telephonic and other electronic collaboration with members. Collaborates with and facilitates coordination with KnovaSolutions nursing and pharmacy staff, other departments, providers, community resources and caregivers to provide additional support...