Temporary Call Centre Leader — Omni-Channel & Performance

Randstad is seeking a versatile leader for a temporary contract in Wellington to oversee a thriving customer service delivery branch. The role emphasizes team leadership, maintaining high-quality customer interactions, and streamlining operations.

The ideal candidate will have a strong background in managing call centres and be skilled in monitoring performance metrics and engaging stakeholders. This position offers a chance to influence service modernisation and work within a supportive environment.