Temp Legalisation & Admin Officer (1-Year Contract)

POSITION

Temp Legalisation & Admin Officer (1-Year Contract)

REPORTING STRUCTURE

Reports to: Assistant Manager, Stakeholding & Legislation Ops

KEY RESPONSIBILITIES

1) Legalisation

(Main Tasks)

• Ensure the accuracy and compliance of Notarial Certificate procedures prior to document authentication
• Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them for Apostille
• Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
• Assist customers and members of the public with online payment processes
• Respond promptly to customer inquiries received through walk-ins and emails
• Address customer challenges or concerns related to Notarial Certificates and document legalisation
• Support c...