Job Summary
To ensure that all transactions are conducted in an error free manner and according to established procedures as well as provide high quality service within the branch.
Key Accountabilities
Teller Operations
Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guidelines. Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger. Submit teller end of day reports and ensure accuracy and completeness of processing. Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures. Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times. Directly engage in the resolution of common...