Teleria Supervisor

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.Call Center Supervisor's job entails organizing and directing the daily activities concerned with the call center's operation.The main responsibility of a call center supervisor is to manage, train, and guide call center operators to execute their tasks.Their responsibilities include managing and guiding daily tasks and goals of the group of teamleaders, calculating call center performance about calls and productivity of staff, and is in charge of managing schedules to control adequate staffing levels.
- Managing and directing the daily activities of CC operators- Supervising, planning, and managing functions concerned with Call Center activities, campaigns, and training sessions- Creation of concrete work plans to improve performance and establish measurable goals throughout the year- Ca...