Telecom ServiceNow BA – OSS/BSS & ITSM Expert

Prodapt is seeking an experienced ServiceNow Business Analyst to leverage telecom domain knowledge and bridge technical solutions with business needs. The ideal candidate will have significant experience with ServiceNow implementations and telecom processes like OSS/BSS. This role involves gathering and documenting business requirements, configuring ServiceNow modules, and facilitating stakeholder workshops, ensuring successful project delivery.