Telecom Customer Support Specialist

Position: Customer Support Specialist

Location: Cary, NC

Work Setup: Hybrid (On-site Tue Thu | Remote Mon & Fri)

Customer Support Specialist Schedule

• Day Shift: 7:30 AM 3:30 PM (training shift for all new hires)


• Swing Shift: 3:30 PM 12:00 AM


• Midnight Shift: 12:00 AM 8:00 AM


• Shift reassignment may occur post-training based on business needs

Our company delivers mission-critical support services in a fast-paced, always-on environment. We are seeking a skilled Customer Support Specialist to serve as the vital link between our technology and our customers, ensuring timely issue resolution and exceptional service delivery.

Customer Support Specialist Responsibilities

• Act as the primary contact for inbound calls,...