Telco Account Agent - Voice/Non-Voice - Paid Training
Telesys Hiring Hub PH • shaw boulevard, national capital region • Posted June 12, 2026
About the Role
- Effectively identify, troubleshoot, and resolve customer concerns.
- Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.
- Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.