Technical Support Supervisor (IoT and Telematics)

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Providing technical support to teams within the organization when required

• Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

• Maintaining and updating technical documents and procedures

• Identifying and resolving system issues

• Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

• Perform daily post ...