Technical Support Specialist

Job Description

This is a remote position.

Job Summary:

As a Technical Support Specialist, you will be responsible for managing and resolving technical support tickets while ensuring a fast first response and high-quality issue resolution for customers and partners in the APAC region. You will troubleshoot complex technical issues, provide timely customer feedback, and support the deployment and maintenance of new installations.

In this fully remote role, you will engage directly with customers, partners, and internal teams to diagnose problems, restore services, and ensure a smooth user experience. You will also contribute to improving the Evercam platform by documenting procedures, identifying recurring issues, and proactively gathering feedback to enhance our products and services.

The ideal candidate is a proactive, technically skilled problem solver with strong communication skills and a passion for improving customer experience. ...