Technical Support Representative (US Payroll Account) - QC

Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon City. You will play a crucial role in providing outstanding service to our clients by leveraging your technical expertise and customer service skills.

Key Responsibilities

• Assist customers with inquiries related to human capital management systems and services via phone, email, and chat
• Diagnose and troubleshoot technical issues efficiently
• Document and track customer interactions and technical issues within the system
• Provide comprehensive guidance and solutions to enhance user experience
• Collaborate closely with internal teams to ensure timely issue resolution
• Maintain a thorough understanding of company products and services to provide informed support
• Achieve and exceed performance targets focusing on customer satisfaction and problem resolution

Requirements