Technical Support Officer

3 months contract with a Local Authority Job Title: Technical Support Officer (Admin & Clerical) Job Purpose The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a frontline representative of the department, the post holder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures. Key Responsibilities Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public. Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions. Deliver technic...