Technical Support Manager

Northampton, United Kingdom | Posted on 22/05/2026

Overview

We are looking for an experienced and proactive Helpdesk Manager to lead our internal IT helpdesk function and ensure the smooth day‑to‑day operation of business‑critical systems across Portman Finance Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including M icrosoft365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM , and other cloud‑based business systems. The role will also involve working closely with the wider technical team, software developers, solution architects,...