Technical Support Intern

MOL Accessportal Sdn Bhd • kuala lumpur, kuala lumpur • Posted June 25, 2026

About the Role

Job Responsibilities

  • Technical Support Intern responsible for handling internal and external support cases, performing troubleshooting, and leveraging AI-assisted tools to improve response quality, efficiency, and issue resolution in a fast-paced support environment.
  • Monitor and manage alerts on Slack and AWS dashboards.
  • Provide technical support and troubleshoot issues with internal teams and external stakeholders.
  • Use analytical and problem‑solving skills to identify and resolve daily issues.
  • Gain exposure to AWS services such as CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization.
  • Utilize AI‑assisted tools for investigation, knowledge analysis, and log analysis to support troubleshooting and case investigation.
  • Leverage AI‑generated insights to improve response quality and reduce resolution time.
  • Contribute to refining prompts and workflows for AI to...