Technical Support Engineering Technical Specialist

Job Summary:

We're seeking an experienced Technical Support Engineer to join our team, focusing on providing top-notch technical support for our customers using Ribbon’s networking solution/products.  The ideal candidate will have hands-on experience supporting products from leading network vendors (e.g., Cisco, Juniper, Aruba, Fortinet, etc.) and a strong understanding of associated technologies and protocols, excellent problem-solving skills, and exceptional customer service abilities.

Qualification

BE/B Tech in Electronics or Electronic and Telecommunications Possesses 4 to 9 years of experience in providing technical support with direct interactions with customers, troubleshooting, and deploying solutions within IP-MPLS networks of any scale. Industry certifications such as CCNA, CCNP, JNCIA, JNCIS-SP, or equivalent. Hands‑on experience in commissioning and performing deep diagnostics on products from renowned networ...