Technical Support Engineer I

We are looking for a Technical Support Engineer II to join our growing global team at Sectigo.

The Technical Support Engineer I works closely with Sectigo’s customer base and sales department, handles the day-to-day customer issues reported, all issues escalated, and sees problems and follows through to resolution. This role involves troubleshooting, diagnosing, and resolving complex technical problems, as well as contributing to the development of support processes and documentation.  

This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.

Here are the core functions, responsibilities, and expectations for this role: 

• Handle issues from customer/Resellers/front line support teams, taking ownership and seeing problems through to resolution.   
• Research, diagnose, troubleshoot, and identify solutions to resolve advanced technical issues. ...