Description
/Preferred Qualifications
Key Responsibilities:
Procedure Validation & Improvement
Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).ICR Lifecycle Ownership
Manage the end-to-end lifecycle of ICRs, from submission through resolution.Coordinate tool validation, stakeholder communication, and post-release reviews.Escalation Handling & POA Execution
Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).Collaborate with engineering and service teams to ensure timely resolution.Cross-Regional Support & Shift Coverage
Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.Ensure seamless h...