Technical Support

Technical Support

Crewe

£26,000 – £27,300 per annum

Full-time, Permanent

37.5 hours per week

Key Responsibilities

• Managing and processing customer orders, quotes, and bespoke requests.
• Supporting customers with routine technical queries
• Handling incoming calls and providing knowledgeable, professional, helpful support
• Conducting background research on customers, including credit checks and online reviews
• Providing proactive suggestions to improve procedures, the company website & FAQs.
• Building and maintaining strong customer relationships

Skills & Experience Required

• Tech savvy
• Using Devices: Confident operation of computers, laptops, tablets, or smartphones.
• Online Safety: Protecting personal information, recognizing scams, and managing privacy.
• Communication: Using email, video calls (Zoom/Teams), and chat tools.
• Docume...