Technical Support Analyst L1

TD SYNNEX • Santa Cruz Atoyac, Ciudad de México • Posted July 05, 2026

About the Role

Overview

We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.

Key Responsibilities

  • Provide Level 1 technical support (break-fix) for firewall and network security environments
  • Troubleshoot and resolve issues related to:Firewall configurations and policiesVPN connectivity and tunnel setupNetwork access and connectivity issues
  • Handle incoming technical requests and incidents from customers
  • Support users with configuration changes (e.g., website blocking, access restrictions)
  • Escalate complex cases to higher support tiers when needed
  • Follow internal knowledge bases, documentation, and vendor resources to res...