Technical Specialist, Hospitality (Bilingual FR/EN) (Montreal)

What you’ll be doing

• Deliver Premium Support: Provide exceptional technical assistance and white‑glove customer service to Strategic Accounts via email, phone, video, and on‑site engagements.
• Optimize Business Processes: Proactively identify opportunities to recommend best practices, helping high‑value clients streamline operations and maximize the value of the Lightspeed ecosystem.
• Facilitate Seamless Transitions: Partner with Implementation teams to execute successful “warm handoffs,” ensuring a consistent and smooth experience for new Strategic accounts.
• Strengthen Account Partnerships: Collaborate closely with SAMs to manage daily operations, resolve complex issues, and elevate the overall customer journey.
• Anticipate Client Needs: Lead unified customer meetings alongside SAMs to review ongoing requests, forecast future requirements, and mitigate risks before they emerge.
• Drive Features Adoption: Conduct proactive acc...