Technical Software Support

Apply now for the Technical Software Support role. In this position, you will use your technical expertise to diagnose and resolve customer incidents involving the Varian oncology software suite.

Responsibilities

• Respond to support requests remotely, troubleshoot issues, and escalate complex cases when needed.
• Restore systems to normal operation as quickly as possible to minimise downtime.
• Record all support activities accurately in CRM.
• Provide support for installations, upgrades, maintenance, and customer training.
• Follow WHS, quality, and company procedures at all times.

Qualifications

• Strong troubleshooting skills across multiple IT layers, networks, infrastructure, and Windows/Linux environments.
• Required experience with Windows Server, networking, and virtual environments.
• Experience with one or more of the following: Microsoft SQL Server, Citrix, Microsoft Az...