Technical Service Representative

Bruno Independent Living Aids • Oconomowoc, Wisconsin • Posted June 07, 2026

About the Role

Overview

Serve customers via telephone call-center to provide product installation and service information. Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions. Work in a fast-paced environment and multi-task using computer software during customer discussions. Collect and analyze data for continuous improvement.

Responsibilities

  • Maintain proficiency in product knowledge/troubleshooting and customer instruction
  • Verbally respond promptly to incoming customer telephone calls in a telephone queue and emails
  • Perform troubleshooting diagnostics on company products via telephone
  • Address complaints concerning product performance, referring complaints of service failures to designated departments for investigation
  • Accept parts orders by completing telephone and online requests
  • Re...