Technical Service Representative

Job Description

Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers. 

Responsibilities

• Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution
• Provide support to customer/users where the product is highly technical and sophisticated in nature.
• Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems.
• Assists in the successful resolution of service escalations.
• Reports design, reliability ...