Technical Service Manager (Data Center / Critical Infrastructure)

Job Title: Technical Service Manager (Data Center / Critical Infrastructure)

Location: Singapore (Kallang)

Company: Delta Electronics

About the Role

We are seeking an experienced Technical Service Manager to lead service operations for critical infrastructure projects, particularly within data centers. This role is key to ensuring high-quality technical support, maintenance services, and customer satisfaction.

Key Responsibilities

• Provide technical support and resolve customer issues within SLA commitments
• Collaborate with Product Management and R&D to address technical challenges and perform root cause analysis (RCA)
• Generate failure analysis reports and manage incident response
• Oversee maintenance services, warranty support, and 24/7 service operations
• Build and maintain strong customer relationships post-sales
• Plan and allocate service resour...