Technical Service Executive

Job Description

Customer & Project Support

• Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches for Building Systems products.
• Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly.
• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert-level input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and the resolution of complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them with products available in the market.
• Accurate and regular electronic entry of ...