Technical Quality Executive

ROCKWOOL Group • India, Gujarat • Posted July 09, 2026

About the Role

1. Key Responsibilities

A. Customer & Site Support

  • Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation

  • Identify and resolve application-related issues at site

  • B. Complaint Handling & RCA

  • Attend customer complaints along with Sales team

  • Perform root cause analysis (RCA) using structured methodologies

  • Provide corrective and preventive actions (CAPA) timely

  • Prepare and submit technical reports to internal and external stakeholders

  • C. Technical Coordination

  • Act as a link between Sales, Quality, Production, and Customers

  • Gather technical feedback from customer sites and share insights for improvement

  • D. Quality Support

  • Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)

  • Support audit...