Technical Energy Specialist for Customer Solutions
dcbel Inc • montreal, montreal (administrative region) • Posted July 04, 2026
About the Role
Elevate customer service at dcbel as a Technical Energy Specialist focused on resolutions. Apply your advanced knowledge to efficiently manage and resolve high-level energy disputes.
At dcbel Inc., we need a Technical Energy Specialist with at least seven years of experience in residential energy and escalation management. This intermediate role will tackle unresolved technical issues, collaborating with various teams to ensure effective resolutions. You will enhance customer satisfaction while maintaining service levels and managing your workload independently.
Key Responsibilities:
• Resolve customer complaints escalated to the highest level
• Evaluate and reduce installation risks with discretion
• Investigate root causes of escalations, proposing effective solutions
• Act as a subject matter expert, utilizing case administration knowledge
• Present and recommend solutions for escalated cases internally
Requirements:
• 7+ years of industry experience requi...
At dcbel Inc., we need a Technical Energy Specialist with at least seven years of experience in residential energy and escalation management. This intermediate role will tackle unresolved technical issues, collaborating with various teams to ensure effective resolutions. You will enhance customer satisfaction while maintaining service levels and managing your workload independently.
Key Responsibilities:
• Resolve customer complaints escalated to the highest level
• Evaluate and reduce installation risks with discretion
• Investigate root causes of escalations, proposing effective solutions
• Act as a subject matter expert, utilizing case administration knowledge
• Present and recommend solutions for escalated cases internally
Requirements:
• 7+ years of industry experience requi...