Technical Customer Success Manager (1-3 years) - B2B SaaS

Troopr Labs | Remote | US Hours / Night Shift | 1-3 Years | Full-Time

Product: Enjo.ai — Enterprise AI for Service & Support Automation

About Troopr Labs

We build AI products for modern enterprises. ~30-person team. Bootstrapped and profitable. Our products are used by 100,000+ users at companies like Starbucks, Netflix, Snowflake, and Spotify.

Enjo is an AI-first support automation platform for employee and customer support — including AI Agents, AI Answers, AI Ticketing, AI Actions, and enterprise-grade support workflows.

The Role

You will own customer success after implementation: onboarding, adoption, customer health, first-level technical support, escalations, retention readiness, and ongoing value realization.

This is not a sales role and does not carry a sales target.

We're looking for someone who can go deeper than relationship management....