Technical Analyst in Support Services (Edmonton)

Join FCC as a Technical Analyst focusing on Support Services, leveraging your technical skills to enhance customer experiences. This permanent role involves troubleshooting and implementing effective technology solutions. In this Technical Analyst position, you'll work with cloud technologies and support tools to meet user needs.

Your technical curiosity will drive you to troubleshoot issues and improve operational efficiency. Engage with team members and customers to deliver high-quality service desk support using best practices.

Key Responsibilities

• Translate business requirements into effective tech solutions
• Troubleshoot issues with cloud technologies and systems integration
• Offer support through multiple channels: phone, email, chat
• Document troubleshooting steps and maintain clear records
• Facilitate resolution of major IT incidents effectively

Requirements

• Diploma/certificate in IT o...