Technical Advisor III, SBC (bilingual)

Location: work from home (province of Quebec) or Sherbrooke office

Here's what we do and why we do it.
We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: how you will contribute to the success of the company

As a Technical Advisor III, SBC (Security & Business Continuity), you will be the primary point of support for our security and continuity portfolio. You will own cases end-to-end, from initial troubleshooting to resolution, without tier-based escalation. You will leverage your technical expertise, problem-solving skills, and customer-first mindset to ensure high-quality, timely support.

Here's what your day-to-day will look like in this role