Technical Advisor

We are looking for a Technical Advisor to join our BYD Aftersales team across various locations in the UAE. This role is responsible for providing expert technical guidance during advanced vehicle diagnostics, supporting service advisors and technicians, and ensuring complex customer concerns are accurately identified and resolved the first time. The successful candidate will play a key role in improving workshop efficiency, customer satisfaction, and brand confidence through strong technical expertise, clear communication, and hands‑on diagnostic support.

• Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.
• Conduct road tests and observations with customers where required to accurately understand and replicate vehicle issues.
• Provide hands‑on technical support to diagnostic technicians throughout the repair process to ensure accurate and ...