Technical Account Manager Customer Success

We are hiring a Technical Account Manager to join a growing international team serving enterprise clients in the United States.
This is a full-time, on-site position in Zona Río, Tijuana supporting a Microsoft ecosystem-based SaaS platform used by organizations worldwide to manage projects, portfolios, and resources.
We are looking for someone who is technically sharp, genuinely relationship-driven, and comfortable owning a portfolio of client accounts with minimal supervision.
Monday to Friday
~29,000 MXN net per month + full legal benefits
As a Technical Customer Success Specialist you will be assigned a portfolio of approximately 20 US-based enterprise accounts enrolled in a premium adoption program.
This is not a reactive support role.
You will proactively review client environments, identify adoption gaps, deliver hands-on improvements, facilitate strategic planning sessions, and serve as a trusted partner to business and technical stakeholders on th...