Tech Support Specialist

We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments.

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The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.

Main Responsibilities
Customer Support & Case Management

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• Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy
  
• Classify and prioritize issues based on urgency, business impact, and technical complexity
  
• Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency)
  
• Document case details thoroughly, maintaining traceability and clarity for...