Team Member, Merchant Services

Primary Objective

To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross‑selling and up‑selling initiatives, ensuring overall customer satisfaction.

Key Responsibilities

• Develop a strong understanding of the Bank’s products and services.
• Provide accurate information and updates on new products and services to customers.
• Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
• Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
• Process customer requests accurately and ensure proper communication and follow‑up with the relevant departments.

Requirements

• Minimum Diploma or Degree holder wi...