Team Member, Dispute Management

About the job Team Member, Dispute Management

KEY RESPONSIBILITIES

• Handling Dispute management case / complaint via onyx, Credit Card Fraud Administration (CCFA) and Cards Dispute mailbox involved Card Not Present (CNP) and counterfeit fraud by providing internal investigation on dispute cases and managing all communication with cardholder for Credit & Debit card dispute via email or telephone.
• Prepare daily tracking list on cardholder dispute for fraud database.
• To ensure that dispute case received are attended and proceed with the necessary process within the timeframe given via chargeback process in order to mitigate customers or bank losses
• To channel dispute on non-related fraud to the correct parties for further action taken
• Responsible to determine on credit refund given to cardholder within 14 days
• Responsible in review memo received from chargeback on the fulfillment received from the acquir...