Team Leader | Utilities / Telecom / BFSI

BPO Team Leader (Voice & Chat) | Utilities / Telecom / BFSI | Up to ₱65K | BGC

Company: Tata Consultancy Services

Location: Taguig City – BGC

Work Setup: Full On-site

Shift: Day Shift / Night Shift (24/7 Operations)

Salary Range: ₱50,000 – ₱65,000

Headcount: 10

Interview Process: Virtual

Job Summary

We are looking for an experienced Contact Center Team Leader to lead and manage a team of customer service associates handling voice and chat support . The ideal candidate will be responsible for driving team performance, ensuring excellent customer experience, and achieving key contact center KPIs .

Key Responsibilities

• Lead, supervise, and motivate a team of customer service associates handling voice and chat interactions .
• Monitor team performance and ensure achievem...