Team Leader - Pioneer Life Science Account

Manage the day-to-day planning, operation and problem-solving of the team to meet the required service level components, standards and targets, develop the team to ensure delivery of a consistently superior service by highly knowledgeable and performance-driven team members and act as the communication conduit between the team members and management. Offer creative solutions and ensure team understands and performs towards internal and program goals.

Responsibilities

• Delivery of team service level components, quality and productivity targets & indicators.
• People Management, including all HR related issues, as well as staff development.
• Operational Management: Managing the floor, adherence to schedule.

Ownership and problem resolution

• Coaching and feedback, responsibility for delivery of the defined complaints management process.

Training and development of staff

• Motivation and Engagemen...