Team Leader Pet Insurance

Purpose of the Role:

As our new Claims Team Leader, you will lead, engage with, develop and motivate a team of Claims Consultants to deliver exceptional customer service within a fast-paced and highly regulated call centre environment.

This role requires a strong understanding of the insurance industry, excellent communication and leadership skills, and a commitment to achieving high performance and continuous improvement.

You will:

• Develop, coach & motivate a team, and lead them to execute a high standard of service and process adherence
• Monitor and support the management of a portfolio of claims, including:
  • Workload prioritisation and allocation
  • Claim review and authorisation
  • Technical product, process and system and compliance support
  • Performance and progress reporting
• Contribute to the development and implementation of strategic & operational activities that w...