Team Leader – Customer Service & Sales

Locations

Northampton, Northamptonshire

Salary

£28,000 - £34,000 per annum + Quarterly Bonus (OTE approx. 10%)

Description

Team Leader – Customer Service & Sales. Location: Northampton. Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00). We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone‑based customer service and sales teams.

You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands‑on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets. Full product and system training will be provided, so previous insurance experience is ...