Team Leader (Contact Centre) - Kedah Branch

About the job Team Leader (Contact Centre) - Kedah Branch

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Team Leader , providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.

Key Responsibilities

• Operations Management
• Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference.
• Run projects, deliver action plans and deliverables within agreed timeline.
• Ensure daily tracking reports are updated & accurate.
• Prepare Weekly/Monthly/Quarterly reports in a timely manner.
• Conduct weekly, monthly or quarterly business presentations to management a...