Team Leader - Contact Center

To Manage, Supervise and co‑ordinate the activities of a contact center team to achieve their required contact center service levels and KPI’s, whilst driving individual and team performance to deliver customer service excellence and maintaining high levels of employee engagement.

Qualifications

• Experience of working in a customer service environment.
• Excellent communication skills both written and verbal.
• Ability to plan, multi‑task and manage time effectively.
• IT Literate and experience of MS office.
• Strong report writing and record keeping ability.
• Experience of working in a fast‑paced business environment.
• Previous experience in managing a team within a contact center environment.
• Previous experience within the car parking industry.

Responsibilities

• Provides leadership and management to a team
• Communicate with Key stakeholders to solve outstanding issues. <...