Team Leader, Call Center

Description

Role: Team Leader Call Center

Location: Ras Al Khaimah

Role Purpose:

• To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team.

Key accountabilities of the role:

Operational Readiness:

• Manage and lead a team of Call Center Agents in driving performance based on the KPIs set and ensuring efficiency and effectiveness.
• Work closely and coordinate with the Call Center Operations team on matters relating directly to efficiency and daily operations management
• Ensure regular update of performance with subordinates peers and line manager(s).
• Ensure Team work at all levels.
• As a daily routine we allocate work and supervise the Call Centre Agents activities for timely re...