Team Lead - Telco Sales and Fulifllment (Taguig)

Team Lead – Telco Sales and Fulfillment (Taguig)

About the job:

Team Lead – Telco Sales and Fulfilment (Taguig) | Onsite.

Benefits:

• HMO for Employee 2 Dependents (On Day 1)
• Quarterly performance bonus
• 24 Leaves Annually

Summary/Description:

• Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day delivery and performance of the team.
• The role will also require the individual to motivate, mentor, coach, and groom the team.
• Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.

General Knowledge & Skills:

• Knowledge of Customer care operations
• Experience in managing teams
• Able to coach, mentor, motivate, and interact with people
• Excellent verbal and written c...